Here's a report at Teleread, written to me there, about confusion at Target over whether a price-change credit should be given on a Kindle purchased there only a week ago and whether or not it was returnable within 30 days (as is always the case with a Kindle purchase at Amazon, for any reason as long as it is in good shape and the original box is used for the return). The writer reporting his experience at Teleread (a great site to read about the ebook world) said that he was told, at first, that returns were accepted only for defective items.
This is a bit tricky as Target would have to get that money back from Amazon, but that should be arranged between the two companies. If for any reason, the price-change credit or a Kindle return within 30 days are not officially supported, then Amazon and Target would have to be clear about that. At the end of this story, these policies finally were accepted at that particular store.
Here is the report:
' June 26th, 2010 at 9:47 pm
After talking to a Target national store person & two different answers from clerks at the local Target I finally got a price reduction on my Kindle. It only took talking to the store manager.
I talked to the national rep on Wednesday. She gave me some correct information but also some incorrect. My wife then stopped & talked with a Target clerk on Thursday night who gave her what turned out to be the correct information on how to get the price reduction or how to return the Kindle for a refund if necessary.
I went in Friday night then to see about getting the reduction & ran into a stone wall masquerading as a store clerk who told me in no uncertain terms I could neither get a price break or return my Kindle unless it was defective. And I couldn’t even do that unless I had the store receipt. Being slightly ticked & needing to get to an anniversary party, I left the store & told the girl I’d never shop at that Target again.
My wife called the store manager while I was at the party & finally got the correct information & found him quite eager to help me out. So, I went back in two hours later, asked for the store manager, & he straightened everything out. Even though technically under Target rules he didn’t need to give me a price reduction or need to let me return the device since it wasn’t defective. He also said I didn’t need a store receipt as long as I had the box the Kindle came in & the credit card I used to purchase it.
So, that’s my saga of how I finally got the price reduction on the Kindle. My advice would be to only purchase the Kindle through Amazon or else be prepared to find a sympathetic Target manager. '
I'll try to get a comment from Amazon about policy here, even if Target's staff in this case probably did get some clarification from Amazon and we know that this Target store eventually agreed to honor Amazon's price-reduction policy.
UPDATE - revgeorge, the writer of the report, clarified today in the comments area that it was his own assumption that Target didn't have to do any of this and that the store manager appeared to have gone out of his way to take care of the situation after the store clerk was not helpful. I would not want it to depend on an especially helpful store manager, so I hope for clarification of policy or no more reports that Amazon Kindle owners are being denied the price-change credit/refund.
What needs clarification is whether a Kindle bought at Target can be returnable within 30-days or whether this Amazon return-policy doesn't apply to Target.
In the meantime, PCMag reports that "A Target spokeswoman confirmed that the Kindle will also be available at Target for $189."
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