Wednesday, July 7, 2010

Graphite DX probably available for more countries tonight

As many have reported in the forums -- while the Amazon ads say that the new DX is available internationally, customers have found that when they began orders for the new Graphite model that claims 50% higher contrast, the Amazon product pages for their countries (such as the ones for Australia and Spain) were telling them that the DX was available only in white for those countries.  That was perplexing.

  I did not see this restriction while simulating an order (to check on their reported problems), maybe because I'm in the U.S. -- and one customer was told by customer service that s/he would have to be residing in the U.S. to get it for Australia.  This did not make sense when it was first reported.
 There was no indication whether it was only temporarily so.

 Then, the next day, the Australia Graphite-model product page and the one for Spain (I didn't look further) were updated to display, even to me in the U.S., that the graphite model was available only in white.

 As of this afternoon, however, the Australia Graphite product-page information had changed again to say today that the DX is "currently available only in white" for that country, and I asked Kindle customer service, which said it would be just a few weeks.

  In half a day -- tonight, the product page information changed again.  Now it no longer says at all that it's available only in white and when you get to the final page for Australia, there's no hitch.  The same changes have appeared for Spain.

  Now, that could again be that I'm in the U.S., but it did change wording for me 3 times with regard to the white Kindle being the only one available, and the 'currently' modifier had just been added this week and was encouraging, as was -- even more so -- the later removal tonight of any wording about ordering restrictions and unavailability for those countries whose product pages I had been following.

  There's an off-chance that Amazon may have decided to remove restriction wording for U.S. residents wanting graphite Kindle DX's for shipping to relatives in Australia, to minimize confusion for those of us in the U.S.  But since I was told Tuesday that the graphite WOULD be available for Australia within a few weeks, it's likely that the restriction wording was removed from those product pages because Amazon has enough of them now.

With, tonight, no language about restricting orders to the white Kindle anymore, it seems that they may have solved a stocking situation or at least will give a shipping date that might be later than July 7.  As a U.S. customer, I can't get that information though.  I welcome any real-world reports from Australia.



Check often:  Temporarily-free late-listed non-classics or recently published ones
  Guide to finding Free Kindle books and Sources.  Top 100 free bestsellers.

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